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John Robert Bokor
563 Copperdale Avenue,
Winter Garden, Florida 34787
(407) 614-5291
c: (407) 310-8038
jbokor@cfl.rr.com
LinkedIn Page
Summary
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An information technology professional focusing on front-end website development, content management, and customer service. Worked with several Fortune and S&P 500 firms. Strengths include website design, development, and implementation, content management system application, root cause analysis and problem solving, and strong organizational and communication skills.
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Skills
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- HTML; XML; ASP; JavaScript
- Website design & development
- Online applications
- Content management
- Project administration
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- Statistical reporting
- Customer service/support
- Copywriting
- Editing
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Experience
09/2008 - 07/2015
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Hewlett-Packard, Technical Service Engineer (Contractor)
- Monitored Inquira Information Manager server performance for Symantec.com and performed maintenance duties accordingly.
- Drove problem management investigations to root cause resolutions.
- Developed metrics data collection reports on server performance for executive-level client distribution.
- Investigated and resolved various customer issues with information servers.
Training:
- Managing Oracle Knowledge Content Rel 8.2 Ed 1 LVC - Oracle University, Orlando, FL (2/2/2012)
- Oracle Knowledge Technical Architecture and Config Rel 8.2 Ed 1 - Oracle University, Orlando, FL (2/22/2012)
- Customizing Oracle Knowledge Info Ctr User Interface Rel 8.2 Ed 1 LVC - Oracle University, Orlando, FL (4/13/2012)
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11/2007 - 09/2008
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EDS, Web Developer / Content Management Specialist
- Designed, developed and implemented web technology in support of contract customer's intranet strategy and integrity.
- Partnered with various other departments throughout the company to develop and implement new intranet projects and resolve issues.
- Implemented and provided end-user training of the company’s intranet content management system.
- Coordinated and maintained intranet search engine collections content resulting in the increased efficiency and relevance of search queries.
- Provided timely and proactive customer support and feedback on customer issues.
- Provided consultation for web users and developers.
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06/2005 - 11/2007
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Symantec Corporation, Web Developer / Content Management Specialist
- Designed, developed and implemented web technology in support of Symantec’s intranet strategy and integrity.
- Partnered with various other departments throughout the company to develop and implement new intranet projects and resolve issues.
- Implemented and provided end-user training of the company’s intranet content management system.
- Coordinated and maintained intranet search engine collections content resulting in the increased efficiency and relevance of search queries.
- Provided timely and proactive customer support and feedback on customer issues.
- Provided consultation for web users and developers.
- Coordinated content layout and graphic design for prior generations of the company's primary intranet website.
- Communicated with Marketing / Product Management to coordinate and develop new promotion and product launch sections on the company's external and internal websites.
- Supported rollout of new web products across the internal Symantec network.
Training:
- Interwoven TeamSite 6.7 Developer Series - Interwoven, San Jose, CA (08/03/2006)
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06/1999 - 05/2005
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VERITAS Software, Web Developer
- Designed, developed and implemented web technology in support of Symantec’s intranet strategy and integrity.
- Partnered with various other departments throughout the company to develop and implement new intranet projects and resolve issues.
- Implemented and provided end-user training of the company’s intranet content management system.
- Coordinated and maintained intranet search engine collections content resulting in the increased efficiency and relevance of search queries.
- Provided timely and proactive customer support and feedback on customer issues.
- Provided consultation for web users and developers.
- Coordinated content layout and graphic design for prior generations of the company's primary intranet website.
- Communicated with Marketing / Product Management to coordinate and develop new promotion and product launch sections on the company's external and internal websites.
- Supported rollout of new web products across the internal VERITAS network.
Training:
- Introduction To HTML - The Knowledge Shop, Orlando, FL (8/10/1999)
- HTML, Beyond The Basics - The Knowledge Shop, Orlando, FL (8/17/1999)
- Introduction To JavaScript - Global Knowledge Network, Tampa, FL (8/20/1999)
- Introduction To Java Programming - Sun Microsystems, Atlanta, Ga (5/26/2000)
- Microsoft FrontPage Level 1 - The Knowledge Shop, Orlando, FL (6/6/2000)
- Microsoft FrontPage Level 2 - The Knowledge Shop, Orlando, FL (8/28/2000)
- Introduction To Web Development Technologies - TechTrain, Maitland, FL (7/27/2001)
- Gathering And Analyzing Business Requirements - IS Inc., Sacremento, Ca (8/29/2001)
- Mastering Microsoft Visual Basic 6 Fundamentals - TechTrain, Lake Mary, FL (9/28/2001)
- Microsoft Windows 2000 Network and Operating System Essentials - TechTrain, Maitland, FL (10/24/2001)
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01/1997 - 06/1999
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Hughes Supply, Inventory Control Manager
- Departmental supervision of all inventory and auditing activities at Florida and Georgia regional distribution centers.
- Developed incremental reporting data views that directly resulted in major accuracy increases for profit gain/loss and inventory discrepancy reporting.
- Developed and implemented inter-departmental information exchange network to address previous problems in inefficient processes and communications.
- Provided hardware and software support for entire distribution center as well as other departments throughout the company.
Training:
- How To Conquer Physical Inventory And Cycle Counts - PathMasters International, Orlando, FL (5/20/1997)
- "We Care" Customer Service Training - Hughes Supply, Inc., Orlando, FL (7/14/1997)
- "Keys" To Quality Customer Service - Hughes Supply, Inc., Orlando, FL (2/27/1998)
- Fork Lift Safety - Orange Technical Education Centers: Mid-Florida Tech, Orlando, FL (6/13/1998)
- Stand Up Fork Lift Safety - Orange Technical Education Centers: Mid-Florida Tech, Orlando, FL (6/13/1998)
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01/1993 - 01/1997
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TruGreen * ChemLawn, Marketing / Custoimer Relations
- Successfully prototyped and developed the Department of Customer Retention, continually setting and surpassing national corporate records as well as training and managing Customer Retention Representatives.
- Performed managerial duties as team leader of a telemarketing sales unit, consistently generating and managing new residential sales.
- Developed spreadsheet-based tracking system to monitor and report weekly progress in producing residential property agronomic analyses and managing residential customer sales.
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06/1992 - 08/1992
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Trebor, Inc., Assistant Marketing Technician
- Contracted for data scanning and processing, designing demographic charts and data presentation for annual distributor/dealer national marketing meeting.
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06/1987 - 12/1992
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Robert-James Sales, Inc., Warehouseman
- Shipping and receiving of stainless steel pipe, valves, and fittings; operated forklift.
- Assisted in manufacture of stainless steel valves and fittings.
- Performed AS400 data entry and processing.
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Education
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Bachelor of Fine Arts Creative Writing/History Minor, Bowling Green State University, 1992
Mentored/self-taught in HTML, JavaScript, Web design & Development
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Software
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- Oracle Inquira Knowledge Management System
- Cisco ServiceExchange
- BMC Remedy
- Interwoven TeamSite CMS
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- Microsoft Office Suite
- Dreamweaver
- Adobe (Acrobat; Photoshop)
- Apple Operation Systems
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References
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Available upon request. |
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