John Robert Bokor
563 Copperdale Avenue,
Winter Garden, Florida 34787
(407) 614-5291
c: (407) 310-8038
jbokor@cfl.rr.com
LinkedIn Page



Summary

  An information technology professional focusing on front-end website development, content management, and customer service. Worked with several Fortune and S&P 500 firms. Strengths include website design, development, and implementation, content management system application, root cause analysis and problem solving, and strong organizational and communication skills.



Skills

 
  • HTML; XML; ASP; JavaScript
  • Website design & development
  • Online applications
  • Content management
  • Project administration
  • Statistical reporting
  • Customer service/support
  • Copywriting
  • Editing


Experience

09/2008 - 07/2015

  Hewlett-Packard, Technical Service Engineer (Contractor)
  • Monitored Inquira Information Manager server performance for Symantec.com and performed maintenance duties accordingly.
  • Drove problem management investigations to root cause resolutions.
  • Developed metrics data collection reports on server performance for executive-level client distribution.
  • Investigated and resolved various customer issues with information servers.
    Training:
  • Managing Oracle Knowledge Content Rel 8.2 Ed 1 LVC - Oracle University, Orlando, FL (2/2/2012)
  • Oracle Knowledge Technical Architecture and Config Rel 8.2 Ed 1 - Oracle University, Orlando, FL (2/22/2012)
  • Customizing Oracle Knowledge Info Ctr User Interface Rel 8.2 Ed 1 LVC - Oracle University, Orlando, FL (4/13/2012)

11/2007 - 09/2008

  EDS, Web Developer / Content Management Specialist
  • Designed, developed and implemented web technology in support of contract customer's intranet strategy and integrity.
  • Partnered with various other departments throughout the company to develop and implement new intranet projects and resolve issues.
  • Implemented and provided end-user training of the companyís intranet content management system.
  • Coordinated and maintained intranet search engine collections content resulting in the increased efficiency and relevance of search queries.
  • Provided timely and proactive customer support and feedback on customer issues.
  • Provided consultation for web users and developers.

06/2005 - 11/2007

  Symantec Corporation, Web Developer / Content Management Specialist
  • Designed, developed and implemented web technology in support of Symantecís intranet strategy and integrity.
  • Partnered with various other departments throughout the company to develop and implement new intranet projects and resolve issues.
  • Implemented and provided end-user training of the companyís intranet content management system.
  • Coordinated and maintained intranet search engine collections content resulting in the increased efficiency and relevance of search queries.
  • Provided timely and proactive customer support and feedback on customer issues.
  • Provided consultation for web users and developers.
  • Coordinated content layout and graphic design for prior generations of the company's primary intranet website.
  • Communicated with Marketing / Product Management to coordinate and develop new promotion and product launch sections on the company's external and internal websites.
  • Supported rollout of new web products across the internal Symantec network.
    Training:
  • Interwoven TeamSite 6.7 Developer Series - Interwoven, San Jose, CA (08/03/2006)

06/1999 - 05/2005

  VERITAS Software, Web Developer
  • Designed, developed and implemented web technology in support of Symantecís intranet strategy and integrity.
  • Partnered with various other departments throughout the company to develop and implement new intranet projects and resolve issues.
  • Implemented and provided end-user training of the companyís intranet content management system.
  • Coordinated and maintained intranet search engine collections content resulting in the increased efficiency and relevance of search queries.
  • Provided timely and proactive customer support and feedback on customer issues.
  • Provided consultation for web users and developers.
  • Coordinated content layout and graphic design for prior generations of the company's primary intranet website.
  • Communicated with Marketing / Product Management to coordinate and develop new promotion and product launch sections on the company's external and internal websites.
  • Supported rollout of new web products across the internal VERITAS network.
    Training:
  • Introduction To HTML - The Knowledge Shop, Orlando, FL (8/10/1999)
  • HTML, Beyond The Basics - The Knowledge Shop, Orlando, FL (8/17/1999)
  • Introduction To JavaScript - Global Knowledge Network, Tampa, FL (8/20/1999)
  • Introduction To Java Programming - Sun Microsystems, Atlanta, Ga (5/26/2000)
  • Microsoft FrontPage Level 1 - The Knowledge Shop, Orlando, FL (6/6/2000)
  • Microsoft FrontPage Level 2 - The Knowledge Shop, Orlando, FL (8/28/2000)
  • Introduction To Web Development Technologies - TechTrain, Maitland, FL (7/27/2001)
  • Gathering And Analyzing Business Requirements - IS Inc., Sacremento, Ca (8/29/2001)
  • Mastering Microsoft Visual Basic 6 Fundamentals - TechTrain, Lake Mary, FL (9/28/2001)
  • Microsoft Windows 2000 Network and Operating System Essentials - TechTrain, Maitland, FL (10/24/2001)

01/1997 - 06/1999

  Hughes Supply, Inventory Control Manager
  • Departmental supervision of all inventory and auditing activities at Florida and Georgia regional distribution centers.
  • Developed incremental reporting data views that directly resulted in major accuracy increases for profit gain/loss and inventory discrepancy reporting.
  • Developed and implemented inter-departmental information exchange network to address previous problems in inefficient processes and communications.
  • Provided hardware and software support for entire distribution center as well as other departments throughout the company.
    Training:
  • How To Conquer Physical Inventory And Cycle Counts - PathMasters International, Orlando, FL (5/20/1997)
  • "We Care" Customer Service Training - Hughes Supply, Inc., Orlando, FL (7/14/1997)
  • "Keys" To Quality Customer Service - Hughes Supply, Inc., Orlando, FL (2/27/1998)
  • Fork Lift Safety - Orange Technical Education Centers: Mid-Florida Tech, Orlando, FL (6/13/1998)
  • Stand Up Fork Lift Safety - Orange Technical Education Centers: Mid-Florida Tech, Orlando, FL (6/13/1998)

01/1993 - 01/1997

  TruGreen * ChemLawn, Marketing / Custoimer Relations
  • Successfully prototyped and developed the Department of Customer Retention, continually setting and surpassing national corporate records as well as training and managing Customer Retention Representatives.
  • Performed managerial duties as team leader of a telemarketing sales unit, consistently generating and managing new residential sales.
  • Developed spreadsheet-based tracking system to monitor and report weekly progress in producing residential property agronomic analyses and managing residential customer sales.

06/1992 - 08/1992

  Trebor, Inc., Assistant Marketing Technician
  • Contracted for data scanning and processing, designing demographic charts and data presentation for annual distributor/dealer national marketing meeting.

06/1987 - 12/1992

  Robert-James Sales, Inc., Warehouseman
  • Shipping and receiving of stainless steel pipe, valves, and fittings; operated forklift.
  • Assisted in manufacture of stainless steel valves and fittings.
  • Performed AS400 data entry and processing.



Education

  Bachelor of Fine Arts Creative Writing/History Minor, Bowling Green State University, 1992
Mentored/self-taught in HTML, JavaScript, Web design & Development



Awards

  Individual Recognition: Teamwork Excellence, VERITAS Software
Individual Recognition: Individual Contribution, VERITAS Software
Symantec Applause: Level 1, Symantec Corporation



Software

 
  • Oracle Inquira Knowledge Management System
  • Cisco ServiceExchange
  • BMC Remedy
  • Interwoven TeamSite CMS
  • Microsoft Office Suite
  • Dreamweaver
  • Adobe (Acrobat; Photoshop)
  • Apple Operation Systems


References

  Available upon request.