• Monitored Inquira Information Manager server performance for Symantec.com and performed maintenance duties accordingly.
• Drove problem management investigations to root cause resolutions.
• Developed metrics data collection reports on server performance for executive-level client distribution.
• Investigated and resolved various customer issues with information servers.

Training:
• Managing Oracle Knowledge Content Rel 8.2 Ed 1 LVC - Oracle University, Orlando, FL (2/2/2012)
• Oracle Knowledge Technical Architecture and Config Rel 8.2 Ed 1 - Oracle University, Orlando, FL (2/22/2012)
• Customizing Oracle Knowledge Info Ctr User Interface Rel 8.2 Ed 1 LVC - Oracle University, Orlando, FL (4/13/2012)

• Designed, developed and implemented web technology in support of contract customer's intranet strategy and integrity.
• Partnered with various other departments throughout the company to develop and implement new intranet projects and resolve issues.
• Implemented and provided end-user training of the company’s intranet content management system.
• Coordinated and maintained intranet search engine collections content resulting in the increased efficiency and relevance of search queries.
• Provided timely and proactive customer support and feedback on customer issues.
• Provided consultation for web users and developers.

• Designed, developed and implemented web technology in support of Symantec’s intranet strategy and integrity.
• Partnered with various other departments throughout the company to develop and implement new intranet projects and resolve issues.
• Implemented and provided end-user training of the company’s intranet content management system.
• Coordinated and maintained intranet search engine collections content resulting in the increased efficiency and relevance of search queries.
• Provided timely and proactive customer support and feedback on customer issues.
• Provided consultation for web users and developers.
• Coordinated content layout and graphic design for prior generations of the company's primary intranet website.
• Communicated with Marketing / Product Management to coordinate and develop new promotion and product launch sections on the company's external and internal websites.
• Supported rollout of new web products across the internal Symantec network.

Training:
• Interwoven TeamSite 6.7 Developer Series - Interwoven, San Jose, CA (08/03/2006)

• Designed, developed and implemented web technology in support of Symantec’s intranet strategy and integrity.
• Partnered with various other departments throughout the company to develop and implement new intranet projects and resolve issues.
• Implemented and provided end-user training of the company’s intranet content management system.
• Coordinated and maintained intranet search engine collections content resulting in the increased efficiency and relevance of search queries.
• Provided timely and proactive customer support and feedback on customer issues.
• Provided consultation for web users and developers.
• Coordinated content layout and graphic design for prior generations of the company's primary intranet website.
• Communicated with Marketing / Product Management to coordinate and develop new promotion and product launch sections on the company's external and internal websites.
• Supported rollout of new web products across the internal VERITAS network.

Training:
• Introduction To HTML - The Knowledge Shop, Orlando, FL (8/10/1999)
• HTML, Beyond The Basics - The Knowledge Shop, Orlando, FL (8/17/1999)
• Introduction To JavaScript - Global Knowledge Network, Tampa, FL (8/20/1999)
• Introduction To Java Programming - Sun Microsystems, Atlanta, Ga (5/26/2000)
• Microsoft FrontPage Level 1 - The Knowledge Shop, Orlando, FL (6/6/2000)
• Microsoft FrontPage Level 2 - The Knowledge Shop, Orlando, FL (8/28/2000)
• Introduction To Web Development Technologies - TechTrain, Maitland, FL (7/27/2001)
• Gathering And Analyzing Business Requirements - IS Inc., Sacremento, Ca (8/29/2001)
• Mastering Microsoft Visual Basic 6 Fundamentals - TechTrain, Lake Mary, FL (9/28/2001)
• Microsoft Windows 2000 Network and Operating System Essentials - TechTrain, Maitland, FL (10/24/2001)

• Departmental supervision of all inventory and auditing activities at Florida and Georgia regional distribution centers.
• Developed incremental reporting data views that directly resulted in major accuracy increases for profit gain/loss and inventory discrepancy reporting.
• Developed and implemented inter-departmental information exchange network to address previous problems in inefficient processes and communications.
• Provided hardware and software support for entire distribution center as well as other departments throughout the company.

Training:
• How To Conquer Physical Inventory And Cycle Counts - PathMasters International, Orlando, FL (5/20/1997)
• "We Care" Customer Service Training - Hughes Supply, Inc., Orlando, FL (7/14/1997)
• "Keys" To Quality Customer Service - Hughes Supply, Inc., Orlando, FL (2/27/1998)
• Fork Lift Safety - Orange Technical Education Centers: Mid-Florida Tech, Orlando, FL (6/13/1998)
• Stand Up Fork Lift Safety - Orange Technical Education Centers: Mid-Florida Tech, Orlando, FL (6/13/1998)

• Successfully prototyped and developed the Department of Customer Retention, continually setting and surpassing national corporate records as well as training and managing Customer Retention Representatives.
• Performed managerial duties as team leader of a telemarketing sales unit, consistently generating and managing new residential sales.
• Developed spreadsheet-based tracking system to monitor and report weekly progress in producing residential property agronomic analyses and managing residential customer sales.

Training:
• "Quality" Service Training - TruGreen * ChemLawn, Orlando, FL (4/24/1996)

• Contracted for data scanning and processing, designing demographic charts and data presentation for annual distributor/dealer national marketing meeting.

• Shipping and receiving of stainless steel pipe, valves, and fittings; operated forklift.
• Assisted in manufacture of stainless steel valves and fittings.
• Performed AS400 data entry and processing.